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Terms & Conditions

Terms

Visa, MasterCard, American Express and Discover Card are accepted at time of shipment. To establish credit with United Surface Preparation, call us at 1-800-322-1413 and ask for a credit application. United Surface Preparation requires three trade references and bank information. All payments are due in U.S. Dollars. These terms and conditions supersede any prior United Surface Preparation terms and conditions.


Shipping Policy

After receiving your order over the telephone or website, shipping charges will be determined. We will ship via the most economical method based on the weight and destination of the package anywhere in the U.S. Other terms apply to locations outside of the U.S. UPS Ground is typically our preferred method of shipment. We will ship via our customer’s preferred carrier if noted at time of order entry. Freight is the customer’s responsibility unless a prior agreement is discussed. All freight charges will be calculated and added to the customers’ invoice.

Pallet charges, material scrap charges and any additional vendor surcharges will be passed along to customer when applicable.

United Surface Preparation will make every effort to ship all stock items the same day provided the order is received by 3 PM CDT. All make to order items will be shipped upon arrival from manufacturer.

Upon request, shipping can be expedited using UPS services (Next Day Air, 2nd Day Air, or 3 Day Select). Orders must be received by 9AM CDT to be eligible for Expedited Delivery.

Anoka, MN and the surrounding area customers may choose to pick up orders at our warehouse location. Customers will be notified when the order has been pulled or received and is ready for pick up. Hours for pick up are 7:30AM to 4:30PM CDT Monday through Friday, unless hours have been noted differently at the time.


Returns Policy

While we are eager to guarantee the quality of the products we provide, all returns must be approved through our customer service department. Please call 1-800-322-1413 to contact a representative. We are unable to refund any items that do not have prior return authorization. Restocking fees may apply depending on vendor policies and circumstances. Restocking fees may apply.



Privacy Policy

Any and all information shared with United Surface Preparation is kept in total confidence. We do not share customer information with anyone. Under no circumstance will we share, sell or otherwise distribute your private information including email address, and other data with outside organizations unless doing so is compelled by law.

Our website stores order information for the sole purpose of completing the order. Your credit card, name and address are not shared with any third party.

Please contact us at 1-800-322-1413 if you have any questions regarding our policies.